Support Team are dedicated to helping our valuable customers and visitors in every way possible.
If you have any questions or concerns regarding your potential purchase, please feel free contact us.
If you are existing customer in search of clarification or are experiencing difficulties with our products, please check FAQs.
Please add our email to your address book to ensure our response email isn’t marked as spam mail.
Time for installation usually takes 24 – 48 working hours.
This is a simple question and answer form that will allow us to review your project requirements in detail, and get to know a little about your company and project needs before discussing the project in detail with you. We are honored to the opportunity to be working with businesses of all sizes, to help them succeed online. Any information you send to us is private and confidential, as we value your privacy above all else.
Please add our email to your address book to ensure our response email isn’t marked as spam mail. Our working time is from Monday – Friday 09:00 am to 08:00 pm (GMT+7), Saturday 09:00 am to 12:00 am (GMT+7), Sunday Closed. Our response time is within 18 working hours upon your ticket submitted.
What is the difference between "Standard" and "Developer" packages?
Standard Membership Package are for shop owners who are quite happy with the look of the original design as it is with minimal changes. Where as if your looking to customize and enhance the original design to how you desire, then the developer package is for you.
Still can't find an answer to your question?
If you still can’t find the answer to your question, then please feel free to brow through our FAQs and if that’s not enough, feel free to contact us. Please, bare in mind it might take up to 24-48 hours for a response, but we will try our best to reply you as soon as possible.
How does the payment process work? and when will I get my theme?
We accept payment via Paypal, customer can pay with credit card : Visa, Mastercard, Discover, American Express without Paypal account.
Which payment options do you offer? Do you accept PayPal?
I haven't received any email and can't log in yet, how long will it take?
It’s instant email. If you dont see it please check on your spam mail box
Do you offer a refund?
We accept refund for 30 days from your payment success
The installation doesn't work. I got a blank page or an error page. What should I do?
Please contact our support center : firstname.lastname@example.org
I installed the Full Demo Site package successfully but my site doesn't look like Arenathemes' demo site.
Please check our document, if you cannot do that you can contact our support for more detail
I can't install 3rd-party extension from Magento Connect after installed the demo package.
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What do you consider unauthorized use?
Please check our DCMA rule
- Skype ID: arenathemes