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Support

Support Team are dedicated to helping our valuable customers and visitors in every way possible.
If you have any questions or concerns regarding your potential purchase, please feel free contact us.
If you are existing customer in search of clarification or are experiencing difficulties with our products, please check FAQs.

Please add our email to your address book to ensure our response email isn’t marked as spam mail.

Time for installation usually takes 24 – 48 working hours.

Purchase Order Number *

Your Contact Information *
Who should we contact during the installation process?

Your Magento Site *
If you have Administrator Account( Shopify / PrestaShop), please give us your desired account, we will create it for you

CPanel / Plesk or other hosting control panel account *

Please enter below intro if you need us to install full PrestaShop site and Sample Data

Your FTP Information *
Required for uploading PrestaShop files, you can ignore this if you already provided hosting account info above.

This is a simple question and answer form that will allow us to review your project requirements in detail, and get to know a little about your company and project needs before discussing the project in detail with you. We are honored to the opportunity to be working with businesses of all sizes, to help them succeed online. Any information you send to us is private and confidential, as we value your privacy above all else.

Your Information & Request
Please, let us know about your project

Your Name (required)

Your Email (required)

Your website URL

What is your budget

Check all services your project requires

  • WooCommerce Installation
  • WooCommerce Design
  • Bigcommerce Design
  • Shopify Design
  • PSD To WooCommerce (custom theme)
  • Development

Other

Please add our email to your address book to ensure our response email isn’t marked as spam mail. Our working time is from Monday – Friday 09:00 am to 08:00 pm (GMT+7), Saturday 09:00 am to 12:00 am (GMT+7), Sunday Closed. Our response time is within 18 working hours upon your ticket submitted.

Your Name (required)

Your Email (required)

Subject

Your Comment

What is the difference between "Standard" and "Developer" packages?

Standard Membership Package are for shop owners who are quite happy with the look of the original design as it is with minimal changes. Where as if your looking to customize and enhance the original design to how you desire, then the developer package is for you.

Still can't find an answer to your question?

If you still can’t find the answer to your question, then please feel free to brow through our FAQs and if that’s not enough, feel free to contact us. Please, bare in mind it might take up to 24-48 hours for a response, but we will try our best to reply you as soon as possible.

How does the payment process work? and when will I get my theme?

We accept payment via Paypal, customer can pay with credit card : Visa, Mastercard, Discover, American Express without Paypal account.

Which payment options do you offer? Do you accept PayPal?

Only Paypal

I haven't received any email and can't log in yet, how long will it take?

It’s instant email. If you dont see it please check on your spam mail box

Do you offer a refund?

We accept refund for 30 days from your payment success

The installation doesn't work. I got a blank page or an error page. What should I do?

Please contact our support center : support@arenathemes.com

I installed the Full Demo Site package successfully but my site doesn't look like Arenathemes' demo site.

Please check our document, if you cannot do that you can contact our support for more detail

I can't install 3rd-party extension from Magento Connect after installed the demo package.

Toggle content goes here, click edit button to change this text.

What do you consider unauthorized use?

Please check our DCMA rule

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  • Skype ID: arenathemes